Support is a core part of what we sell, not an afterthought. This page explains how to reach us and what to expect.
How to raise a support request
Email info@adomosglobal.com or call +234 706 224 8303. Please include:
- Your organisation name and the name of the affected user
- Serial number or asset reference, if you have it
- A description of the fault or request
- Any error message or photo you can capture
Warranty claims
Manufacturer warranty periods apply to the hardware we supply, and we administer claims on your behalf. Confirm your warranty cover and preferred resolution method with us first — we will handle the rest with the manufacturer. Always back up your data before any repair or replacement.
Remote support
Remote support can be arranged for clients on a support agreement. Sessions are scheduled in advance where possible so that your staff are not interrupted unexpectedly.
On-site support
On-site visits are arranged by agreement, particularly outside Lagos. Response times depend on location and the terms of your support agreement — we will confirm what applies to you when you raise a request.
Out of hours
Out-of-hours cover is available to clients on a managed retainer. Non-retainer clients should expect next-business-day response.